Cancellation Policy and Refunds
If you have registered for a program but can no longer attend, you must notify the American Council on Germany by phone or email at least three business days prior to the program date or by the RSVP deadline indicated on the invitation or website, whichever is earlier. Cancellations received after the stated deadline will not be eligible for a refund.
Registrants may receive credit for another program of equal or lesser value if they cancel within the above time frame. The program credit must be used within one year of the date issued. Refunds can be accommodated, but will be subject to a $15 handling charge.
The American Council on Germany reserves the right to cancel any program and/or substitute program presenters. If a program is canceled, the ACG will notify each registrant as soon as possible. If payment has already been made, registrants may choose credit toward another program or a full refund. Membership dues and other contributions are nonrefundable and nontransferable.
All policies are subject to change at the discretion of the ACG. For questions, please contact the American Council on Germany at 212-826-3636 or firstname.lastname@example.org.